cg77 Privacy Policy

Privacy at a Glance

2. How We Use Your Information

cg77 processes personal information for the following specific purposes. We do not use your data for any purpose incompatible with what is stated here without first obtaining your explicit consent:

• Account management: Creating and maintaining your cg77 account, processing your login, managing account preferences, enabling deposits and withdrawals, and handling account closure requests.
• Identity and age verification: Confirming that you meet the 21+ age requirement and that the identity and payment methods you have registered are genuinely yours, in compliance with applicable anti-money laundering and responsible gaming obligations.
• Transaction processing: Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; maintaining accurate financial records; and detecting and investigating potentially fraudulent or suspicious transactions.
• Platform security and integrity: Detecting and preventing cheating, collusion, bonus abuse, multi-accounting, and other prohibited conduct as described in our Terms & Conditions; monitoring for unusual betting patterns; and protecting the integrity of our games and betting markets.
• Responsible gaming: Monitoring player behaviour for signs of problem gambling; administering self-exclusion requests, deposit limits, and cooling-off periods; and referring players to professional support where appropriate.
• Platform improvement and analytics: Understanding how players use cg77 in aggregate to improve game selection, interface design, and support services. Analytics data is used in anonymised or aggregated form wherever possible.

4. Sharing Your Information

cg77 does not sell or rent personal data. We share data only in the following limited circumstances:

• Payment service providers: We share necessary financial transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. These providers process data under their own privacy policies and security standards.
• Technology and infrastructure providers: We use trusted third-party services for hosting, analytics, and fraud prevention. These providers are contractually bound to process data only on our instructions and to maintain appropriate security standards. They do not receive more data than is necessary for their specific service.
• Law enforcement and regulatory authorities: Where required by applicable law, court order, or regulatory obligation, cg77 will disclose personal data to competent authorities. We will notify affected players of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of cg77's business, player data may be transferred to the acquiring entity. We will notify affected players prior to any such transfer and provide options to manage their data.

In all cases where data is shared with third parties, cg77 ensures that appropriate contractual protections are in place. We require all third-party recipients to maintain data confidentiality and to use personal data only for the specific purpose for which it was shared.

6. Data Security

cg77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure data storage with restricted physical and logical access.

While cg77 takes all reasonable steps to protect your data, no internet-based system is completely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, cg77 will notify affected players without undue delay and will take immediate steps to contain and mitigate the breach.

8. Your Privacy Rights

You have the following rights with respect to your personal data held by cg77. To exercise any of these rights, please contact us at [email protected] with your account details and a description of your request:

• Right of access: You may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe and at no charge for a first request within any 12-month period.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will action correction requests within a reasonable timeframe.
• Right of erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of data while we verify it.
• Right to data portability: Where processing is based on your consent or a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.

cg77 will respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days with prior notice. We may need to verify your identity before actioning a request to protect against fraudulent access to personal data.

10. Marketing Communications

With your consent, cg77 may send you promotional communications about bonuses, new games, and platform updates via your registered contact details. You may opt out of marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing message you receive from us.

Opting out of marketing communications will not affect the delivery of transactional messages such as account verification emails, deposit confirmations, withdrawal notifications, and security alerts. These messages are part of the account service and cannot be disabled while your account remains active.

12. Contact and Data Controller

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cg77 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]